1. Purpose of museeorsayticket.com

museeorsayticket.com (hereafter referred to as museeorsayticket.com), operated by TICKETGO OÜ, VAT EE102695614, based at Harju maakond, Tallinn, Kesklinna linnaosa, Sakala tn 7-2, 10141, primarily offers users a reservation service for activities exclusively through our website.

These terms and any specific conditions that may be established explicitly regulate the relationships between museeorsayticket.com and third parties (hereafter 'users') who book or purchase tickets for the Orsay Museum through museeorsayticket.com.

2. Reservations, Payments, and Access Instructions

museeorsayticket.com acts solely as an intermediary for booking activities and tickets. The necessary data for booking shared with the provider include the name, surname, and email of the person making the reservation. Registration on museeorsayticket.com is not required to make a reservation.

To purchase your tickets on museeorsayticket.com, follow this simple process:

• Make the payment using credit or debit cards through the Stripe payment gateway.
• Once the payment is completed, you will receive your tickets via email in PDF format. These tickets will include a unique identifier, which can be either a reservation locator or a QR code issued by the Orsay Museum. Ticket delivery times may vary depending on the schedule and current demand.
• Ensure not to duplicate the reservation. If you have made the purchase and have not received the confirmation email, promptly contact us via chat or email at infoorsay@ticketgotourism.com. All reservation requests will be processed, so if you send a request again, we will assume you want to book more tickets and will handle them accordingly.

3. Ticket Purchase Limitations and Prohibitions

To avoid unfair practices in ticket purchases for each event, limitations on the maximum number of tickets a user can buy, as well as credit card restrictions and other conditions, may be set. These will be clearly communicated at the time of booking and verified for each transaction.

Ticket resale is considered a violation of our terms and conditions. museeorsayticket.com reserves the right to take appropriate legal action if any ticket resale activity is detected.

4. Invoicing

The price charged on museeorsayticket.com includes both the ticket cost and the service fee for intermediation and booking management. If a user desires a detailed invoice, they can request it via email by providing the reservation locator number and billing information.

5. Withdrawal

As detailed in the European Consumer Protection Law, the right of withdrawal cannot be applied when the service has been fully or partially completed if the consumer has given prior and express consent and acknowledges that they will lose their right of withdrawal once the contract is fully executed by the seller, i.e., at the time of purchase.

6. Refunds

If tickets are unavailable, museeorsayticket.com will refund the amount paid by the user.

Once a reservation is made, no changes to the date or time are allowed, and no refunds will be issued except in exceptional cases due to unforeseen circumstances, which will be individually assessed.

7. Responsibility for Ticket Use

Once tickets are delivered to the customer via the email provided during the purchase process, the responsibility for their use lies solely with the customer. The customer must ensure they receive, download, and use the tickets according to the provided instructions.

If the customer does not receive the tickets within 24 hours, or encounters any issues, they should inform the museeorsayticket.com organization as soon as possible via email at infoorsay@ticketgotourism.com.

museeorsayticket.com is not responsible for the loss, theft, damage, or misuse of tickets once delivered.

If the customer does not use the purchased tickets for any reason, museeorsayticket.com is not responsible, and no refunds or exchanges will be provided. It is the customer's responsibility to manage the appropriate use of the tickets.

8. Contact and Support

For any inquiries or additional assistance, users can contact us via chat or by emailing infoorsay@ticketgotourism.com.

Response times may vary depending on the schedule and current demand.

9. Dispute Resolution and Jurisdiction

Any disputes arising from transactions with museeorsayticket.com will be subject to the exclusive jurisdiction of French courts.

In case of a dispute, we will endeavor to act diligently or negotiate in good faith to reach a fair and equitable settlement for both your and our interests.

You may also use the European Union's Online Dispute Resolution platform to resolve any complaints regarding your purchase at the following link.

10. Data Protection

All personal data collected through the Ticket Go platform will be processed by Ticket Go OÜ, as the data controller, in accordance with applicable data protection laws and the objectives outlined in the Privacy Policy.